Joy Sequeira Mascarenhas
Nanny, Family Support Caregiver
Colleagues describe Joylene as the person children naturally gravitate to — warm, endlessly patient, and instinctively caring.
Most recently, Joylene worked in the front office at St Philomena's School, where she regularly supported students of all ages through first aid, illness, and moments of anxiety or home-sickness.
Her school referees describe her as having a genuinely "motherly" nature that set her apart from colleagues, going out of her way to console, reassure, and problem-solve for children well beyond her formal duties — with one referee noting she showed far more patience than her peers when a child needed extra care.
Joylene brings the same instincts home. As a mother of three children of her own, spanning primary school through to high school, she's spent years managing the everyday realities of a busy family — feeding and sleep routines, school runs, sibling dynamics, and the steady, practical care a household needs to run smoothly.
She also has direct experience with more complex care needs, having managed her own daughter's early feeding and health routines following a heart condition diagnosis. Alongside raising her children, she regularly took them to library story times, parks, and playgroups, supporting their social, language, and motor-skill development along the way.
Before moving into family and school-based care, Joylene spent several years as a Ticketing Consultant for a Melbourne travel agency, resolving complex client issues across global booking systems — experience that shows in her calm, clear communication and her comfort following detailed, parent-led instructions.
Joylene's family and cultural heritage also mean she's fluent across multiple languages, including Spanish, Portuguese, and Indian dialects — a genuine asset for Steady Nest families for whom English isn't a first language.
Work with children check & national police clearance
resume & reference checked
first aid & cpr certification in progress